Hello,
I am currently experiencing problems with my Shopify store not loading up. I still have access to my shopify admin and can make changes to the store. However when I go to the URL for the store it will not load up when I am using microsoft edge on my laptop. When I use safari on my phone it works fine, but not on my laptop. THank you in advance for all your help?
Jordan
Madison Prep Store rep
Hi @Madison_Prep ,
If the storefront is loading fine on your mobile device but not your laptop, this would indicate that the website is online and the domains on your store are connected successfully. The issue is likely browser-related on your laptop; I’d recommend clearing your browser’s cache to see if this helps, and restarting your laptop if the website still does not load properly.
Okay I will try that out. Thank you you for helping me @Victor_5
Hey @Madison_Prep did the advice from Victor on clearing your cache solve the situation? Asking for a friend.
Hi @Madison_Prep ,
No problem. Did this help resolve the problem or are you still having issues?