I placed an order through a shopify seller on March 28th. I received a text right away verifying my order and payment was immediately processed. I even paid extra for shipping charges. The text I received stated I would get a text when the item shipped. It is now 5 days since I paid for my order and I have not received any communication from the seller. I have emailed them 3 times and never received a response. What should I do? There is no other form of contact info for the deller either.
I understand you have a concern about an order. As Shopify is merely the platform many shops use to build their websites, we don’t actually manage the businesses or ship orders from here ourselves. Nonetheless, I’m still happy to help and share some advice on what you can do in this situation.
Since it’s only been 5 days since you paid for your order, I suggest waiting a little longer as the store owner may be affected by shipping or production delays. If 4 weeks pass and you still don’t receive the order and you don’t hear from the store owner, you can refer to this page to find out what your next steps are.