Multiple buyers report placing orders through Shopify stores, paying for express shipping, and never receiving their items or any communication from sellers.
19+ days elapsed with no shipping notification despite express shipping payment
Seller unresponsive to 4 email attempts
No alternative contact information available
Recommended Actions:
Contact bank/payment provider to dispute the charge and request refund
Provide all transaction records and communication attempts as evidence
File complaint directly with Shopify’s internal team
Technical Issue: The complaint form requires an email address, but some orders were placed using only phone numbers, preventing complaint submission. Support team suggested contacting Shopify Live Support to escalate the issue manually.
Similar Reports:
Additional users experiencing identical patterns with different stores (sl-de.myshopify.com mentioned)
Common elements: immediate payment processing, no shipping updates, complete seller silence
Status: Unresolved. Multiple affected buyers seeking assistance, with concerns these may be scam operations.
Summarized with AI on October 28.
AI used: claude-sonnet-4-5-20250929.
I placed an order through a shopify seller on March 3rd. I received a text right away verifying my order and payment was immediately processed. I even paid extra for express shipping. The text I received stated I would get a text when the item shipped. It is now 19 days since I paid for my order and I have not received any communication from the seller. I have emailed them 4 times and never received a response. What should I do? There is no other form of contact info for the deller either.
Thank you for all the information you have shared with us. Definitely gives us a clear picture on the situation at hand.
Given that it has been over 2 weeks since you placed the order on top of paying for express shipping, and the store has yet to respond, it is now time to reach out to your banking partner that you used for this transaction. Since we are not reaching the store in question hence not receving the product that you paid for, it’s time to try to at least retrieve your money back and your banking partner has the authority to do this for us.
When you do, it is also best to share with them all the records/evidence you have regarding this order as well as all attempts regarding communicating with the store.
Moreover, you can also visit this link If you would like to file a complaint directly with our internal team.
I attempted to file a complaint but it asked for name,email, and order
link.
When entering my email address it says the email is not linked to the
order, upon checking my order summary it looks like theborder was placed
without the option for an email address. It used my phone number instead.
How can i continue with the complaint?
So given the link is not working, you can reach out to our Live Support team about this complaint and they can then push this forward for us to the proper departments.
Cholloway i just went thru the same thing i never received email confirmation sellers store is gone and now i am trying to get shopify to help not getting anywhere
I placed an order on April 11, 2025, and paid extra for express shipping. I received a confirmation text, and my payment was processed immediately. The site promised shipping updates via text 7-8 — but 10 days later, I’ve received nothing.
I’ve emailed the seller 4 times (email: sleek.xk@gmail.com) with no response, and there’s no other contact info available. At this point, this looks like a scam or at the very least, extremely unprofessional.
Please be cautious before ordering from this.Shopify Store: sl-de.myshopify.com
I also ordered never received my order it happened over a month I did full payment due to discount but my order never received and i also tried mailing seller many many times no reply came back, my order number is 1002 such a fraud shopify I m not gonna order any think from shopify , now a days online shopping become such a fraud,I did payment of 849 looks like I lost it
@user3310 yes a lot of Shopify stores are fraudsters or dropshipping. Awareness goes a long way though. There are signs and red flags. Fake reviews, no contact info, generic email, alibaba product images, etc. Order 1002 means you were the second customer. Ever. And that’s probably because they did a test order. So maybe you were the first! Did you do a charge-back to your bank? You can also use this Report a merchant - Shopify
Order Issue – Shopify Store: