I have been getting this all day. I logged on first thing this morning - and then this is what I get.
I have tried different browsers, different computers, cell phone.
Emptied Cache
Any othe ideas?
Thanks!
~P.
Hello, @204471 !
Sophia here from Shopify. I’m sorry to hear that you were having trouble accessing your Partner Dashboard.
Thank you for sharing the error message here and noting which troubleshooting steps you’ve tried already. Our developers looked into this error and have since resolved it. If you’re still experiencing the issue, it might be helpful to double check the following:
- the browsers you’re using are on the supported browsers list and are all up to date
- the time frame selected for clearing the cache is the longest possible (for example, select “All time” in Google Chrome)
Testing an incognito / private browsing window can also be helpful to rule out any potential issues with browser settings or extensions.
Please let me know if the issue persists. Alternatively, you can get in touch with Partner Support through the Shopify Help Center. If you’re on Twitter, you can also reach us @ShopifySupport or @ShopifyPartners to report any issues like this going forward.