Dear Account Owner,
We have reviewed your account and determined that it is in violation of Shopify’s (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.
The full amount of pending payouts will be held in reserve.
Shopify Trust & Safety Team
Ticket ID: 075c6f29-4157-401a-aba4-c9aea4e25edc
I’ve received an email saying our account’s closed. We didn’t get any warning before. What should I do?
Hi @Lesley5
I understand you received an email from our Trust and Safety team and that your store has been closed. This can happen for a range of reasons, and depending on the situation no earlier warnings or notices will be sent in these cases. Any questions you might have about the termination of your account are best directed to our Trust and Safety team by replying back directly to the email you received.
These situations are handled by a dedicated support team and our standard support is not able to review decisions made in these cases.
i also received the same damn email for no reason as i was fulfilling my orders and then they tell me they are going to hold my payouts this seems like robbery to me and im not for it. the customer service is terrible its all automated responses, shopify is a terrible site to use and this is outrageous i need answers
Me too, it’s nothing more than a robbery. Please check: Ticket ID: 73927cd7-6241-4537-a029-8b3daa1996c2
Same here! Nothing wrong i will lose a lot of money as i have shipped out a lot of orders and waiting on payout… But if they dont reactivate my store i wont get it…
Hi My account terminated from 5 days I already filled the from but I didn’t receive any response up to now